VITORIA WARRANTY

Vitoria guarantees all frames and rigid forks of its bicycles, as well as Syntium components, against manufacturing defects, in accordance with the applicable legal warranty period.

The applicable warranty is 3 years for all bicycles purchased on or after January 1, 2022.
For bicycles purchased before that date, the legal warranty period is 2 years from the date of purchase by the original owner.

Documentation requirement

To make a warranty claim, it is mandatory to present the purchase invoice to an Authorized Vitoria Partner. This step is essential for validating and applying the warranty.

Warranty coverage

This warranty covers frames and rigid forks, with all other parts attached to the frame expressly excluded.

Vitoria undertakes to repair or replace the affected component in the event of a manufacturing defect. If repair is not possible, the component will be replaced with one of identical characteristics or, if unavailable, with a product of equal or superior quality and performance, available in the Vitoria range at the time the claim is processed.

In the event of replacement, the warranty does not cover the adjustment or replacement of components that are incompatible with the new product. Any costs associated with adapting or purchasing new parts shall be borne by the customer.

Breakages or cracks resulting from negligent, inappropriate, or improper use of the bicycle are excluded from the warranty, including use in competitions, rental, or commercial purposes.

Exceeding the following maximum weight limits is also considered improper use:

MAXIMUM PERMITTED WEIGHT (Rider + Equipment + Bicycle)
Aluminum bicycles: 120 kg
Carbon bicycles: 110 kg
Aluminum E-bikes: 120 kg
Carbon E-bikes: 120 kg

The validity of this warranty is subject to evaluation by Vitoria’s specialized technicians, who will determine whether the defect falls within the warranty terms.

Components from other brands

In the event of non-conformity or defects in components manufactured by other brands installed on Vitoria bicycles (such as Shimano, SRAM, Rock Shox, FSA, Fulcrum, Vision, Miche, Sunrac, etc.), the buyer or the Authorized Partner must manage the warranty directly with the respective manufacturer or distributor.

If repair or replacement requires shipment to Vitoria’s facilities, the company may charge the transportation costs to the user.

E-BIKE BATTERY WARRANTY

The warranty for electric bicycle batteries is 2 years, covering material and functional defects.

This warranty does not cover normal wear or capacity loss due to regular use, nor damage caused by misuse, accidents, falls, or lack of proper maintenance.

To file a claim, please contact the store where the purchase was made, providing the original invoice and product serial number.

WARRANTY EXCLUSIONS

Breakages or cracks resulting from negligent, inappropriate, or improper use
Use in competitions, rental, or commercial purposes
Tuning operations and adjustments
Damage due to prolonged sun exposure, lack of maintenance, abrasion during transport, contact with aggressive surfaces, or accidents
Normal wear of perishable elements such as tires, chainrings, rims, bottom brackets, batteries, tubes, cassettes, brake pads, spokes, chargers, bushings, chains, rotors, nipples, e-bike electrical components, bearings, freehub bodies, handlebar tapes, grips, hubs, and rubber parts
Improper handling or maintenance by the user or third parties
Installation of non-original parts or accessories
Personal and material damage resulting from normal bicycle use

COMPLIANCE WITH SAFETY STANDARDS

In accordance with the technical specifications established in European harmonization standards, Vitoria complies with all requirements of Royal Decree 339/2014 of May 9.

Production control is ensured through our quality management system, certified under ISO 9001.

The following harmonized standards have been applied:
EN 14781: Racing and gravel bicycles – Safety requirements and test methods
EN 14766: Mountain bicycles – Safety requirements and test methods
EN 14764: City and trekking bicycles – Safety requirements and test methods